Annual Office Statistics

Statistics for the Helpdesk by School 2008/2009
Department	Total	Time	Avg. Time	% of Problems	% of Time
CCTC	34	1289	37.9	10.3%	6.9%
GTC	55	2721	49.5	16.7%	14.6%
HGTC	44	1653	37.6	13.3%	8.9%
NETC	18	852	47.3	5.5%	4.6%
OCTC	18	1141	63.4	5.5%	6.1%
PTC	27	1667	61.7	8.2%	8.9%
SCC	32	1340	41.9	9.7%	7.2%
SCILS	4	3000	750.0	1.2%	16.1%
TCLC	25	1319	52.8	7.6%	7.1%
TCTC	43	2385	55.5	13.0%	12.8%
WTC	3	79	26.3	0.9%	0.4%
YTC	27	1209	44.8	8.2%	6.5%
Totals	330	18655	56.5	100%	100%

Statistics for the Helpdesk by Category 2008/2009
Category	Total	Time	Avg. Time	% of Problems	% of Time
ACQUISITIONS	29	1299	44.8	8.8%	7.0%
CATALOGING	50	2524	50.5	15.2%	13.5%
CIRC-POLICIES	23	1006	43.7	7.0%	5.4%
CIRCULATION	18	705	39.2	5.5%	3.8%
GENERAL-MISC	11	584	53.1	3.3%	3.1%
ILL/PASCAL	17	567	33.4	5.2%	3.0%
INVENTORY	9	358	39.8	2.7%	1.9%
PATRON EXTRACTS	5	340	68.0	1.5%	1.8%
REPORT-REQUEST	50	2783	55.7	15.2%	14.9%
REPORTS-PROBLEMS	18	1157	64.3	5.5%	6.2%
RESERVES	14	452	32.3	4.2%	2.4%
SERIALS	41	4034	98.4	12.4%	21.6%
TRAINING/BLACKBOARD	1	58	58.0	0.3%	0.3%
UNICORN/OPAC	29	2331	80.4	8.8%	12.5%
UNKNOWN	4	69	17.3	1.2%	0.4%
WORKFLOWS-GENERAL	11	388	35.3	3.3%	2.1%
Totals	330	18655	56.5	100%	100%

Monthly Comparison of Issues not handled through the Helpdesk for 2008/2009
Month	Total # of issues	Email	Phone/In-Person	Total Contacts through Email, Phone, and In-Person
July	58	*NR	*NR	60
August	46	25	19	44
September	52	31	21	52
October	66	39	22	61
November	53	29	21	50
December	139	89	39	128
January	187	120	48	168
February	167	106	48	154
March	163	88	53	141
April	129	91	23	114
May	231	132	68	200
June	218	139	57	196
Totals	1509	889	419	1368
*Not recorded as separate email/phone/in person

If the indicator is incorrect in title MARC Fields (245, 246, 440, 490, 740, 830), it can hinder access to titles. Crystal has corrected 366 titles with incorrect indicators. Schools should check to make sure proper indicators are included in these fields since improper indicators compromise access to titles.

SCILS had 849 Reserve courses to begin with in April, but 567 those were not formatted correctly or should not have existed at all. 381 incorrect courses were deleted and 186 courses were corrected, so that now there is 468 courses left that are formatted correctly.

Workflow was purged of 13,631 older reports. This helps speed up the process of report retrieval and is encouraged by Sirsi to be completed on a regular basis.

There were 3825 call numbers with no items in the SCILS database that had to be cleaned up. These had to be looked at individually and deleted or the library contacted to correct the record. Common problems were “On order” titles were incorrectly checked in, Title was under serial control, item was not properly discarded or cancelled.

There were 2464 records that needed to be cleaned up. This was a very time consuming project since there were several areas that had to be reviewed on all of these records including; Checking Class Scheme is MAGAUTO if copies to Add to Catalog is “0” or LCPER if “1”. Class status should be Active, correct label in Enumeration pattern, Form of name is correct, all listing Linked to a control and removal of blank or eResource links, fiscal cycle is correct, and the holding code is correct.

There were 199 Temporary Serials on Monograph record that had to be reviewed and deleted or revised.

Set up all the subject tags in the Sirsi configuration as well as the link in the All SCILS Library catalog.

This involved the tagging 1128 individual serial titles as well as making corrections to call numbers, class scheme, and format types as needed. When poorly catalogued serials were discovered, schools were contacted to transfer to the better catalogued records or download replacement records.

9 Schools’ OPAC/Serial Subject links were added. Each school had the option to customize the list for their individual needs.

Mary researched and developed a method to pull the OPAC stats for each member and pulled the information for the last 3 calendar years. The process of pulling the month by month stats for the past three years for comparison has been completed and posted online.

New modules have been completed including Serials, Acquisitions, and Circulation. A major redesign and reorganization was started to make Blackboard more user friendly including the addition of annotation, time and pages.

There were 45 new procedures posted on the SIRSI help page. The 67 procedures that were previously posted have all been reviewed and modified for JAVA 3.2.

The Serials policy was finalized and approved. The rough draft of Acquisitions has been completed and is being polished for approval process.

Monthly Comparison of Requested Reports Run by SCILS Office 2008/2009
Month	Total # of Ad-hoc reports
July	151
August	103
September	105
October	88
November	68
December	54
January	105
February	92
March	68
April	92
May	160
June	147
Total	1233

SCILS Office Annual Statistics for 2008/2009