SCILS


South Carolina Information and Library Services Consortium

2008-2009 SCILS Survey Results

Response Summary 
 

Total Started Survey: 

45

Total Completed Survey: 

42  (93.3%)

Page: Survey for SCILS

1. Calls and emails are answered promptly.

 

answered question

45

 

skipped question

0

 

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

Rating
Average

Response
Count

Choose rating that best matches your experience in the previous year.

55.6% (25)

42.2% (19)

2.2% (1)

0.0% (0)

0.0% (0)

0.0% (0)

1.47

45
 

 1.

I'm so glad that Mary have an assistant.

 Thu, 2/12/09 6:40 PM 
 

 2.

Mary is prompt in returning calls and has accurate answers.

 Mon, 2/9/09 5:30 PM

2

 

2. Help desk issues are answered promptly.

 

answered question

45

 

skipped question

0

 

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

Rating
Average

Response
Count

Choose rating that best matches your experience in previous year.

51.1% (23)

37.8% (17)

4.4% (2)

0.0% (0)

2.2% (1)

4.4% (2)

1.58

45
 

 1.

Mary attempts to contact me very quickly with help desk issues. However, sometimes I am unavailable when she calls. Thus closing the question in help desk may take a few days. Any delay I have experienced has been due to my being unavailable when Mary calls.

 Mon, 2/9/09 5:30 PM 
 

 2.

Have never used it.

 Mon, 2/9/09 4:52 PM 
 

 3.

Cataloging questions are not promptly addressed according to staff.

 Fri, 2/6/09 1:53 PM 
 

 4.

Unless there is something that needs to be investigated further, Mary addresses issues expediently. She keeps you informed of progress, and she also follows up to see if her suggestions/advice have worked.

 Fri, 2/6/09 11:28 AM 
 

 5.

I'm very glad that we are utlizing this more and more. I think it makes it much more efficient. I know it has for me to have all the info in one place and not have to look back over various e-mails.

 Fri, 2/6/09 10:43 AM 

5

 

3. Routine requests are responded to in a timely manner.

 

answered question

45

 

skipped question

0

 

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

Rating
Average

Response
Count

Choose rating that best matches your experience in previous year.

48.9% (22)

44.4% (20)

4.4% (2)

0.0% (0)

0.0% (0)

2.2% (1)

1.55

45

Comments

0

 

4. Emergency requests are responded to in a timely manner.

 

answered question

45

 

skipped question

0

 

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

Rating
Average

Response
Count

Choose rating that best matches your experience in previous year.

60.0% (27)

22.2% (10)

2.2% (1)

0.0% (0)

0.0% (0)

15.6% (7)

1.32

45
 

 1.

Never had emergency requests; however, I'm sure you will do well!!!

 Mon, 2/9/09 4:52 PM 

s

2

 

5. Staff members are knowledgeable and services are performed accurately.

 

answered question

45

 

skipped question

0

 

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

Rating
Average

Response
Count

Choose rating that best matches your experience in previous year.

66.7% (30)

26.7% (12)

4.4% (2)

0.0% (0)

0.0% (0)

2.2% (1)

1.36

45

1.

Yes!!

 Mon, 2/9/09 4:52 PM

1

 

6. Staff members are courteous.

 

answered question

45

 

skipped question

0

 

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

Rating
Average

Response
Count

Choose rating that best matches your experience in previous year.

68.9% (31)

24.4% (11)

4.4% (2)

0.0% (0)

0.0% (0)

2.2% (1)

1.34

45
 

 1.

They are very professional.

 Thu, 2/12/09 6:40 PM 
 

 2.

Double yes!!!

 Mon, 2/9/09 4:52 PM 

2

 

7. Solutions and expectations are clearly explained.

 

answered question

45

 

skipped question

0

 

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

Rating
Average

Response
Count

Choose rating that best matches your experience in previous year.

51.1% (23)

42.2% (19)

4.4% (2)

0.0% (0)

0.0% (0)

2.2% (1)

1.52

45
 

 1.

Mary makes sure the issue is completely resolved before hanging up the phone.

 Mon, 2/9/09 5:30 PM 
 

 2.

Mary may have to explain over and over until I get it, but she will keep trying until I do understand.

 Fri, 2/6/09 10:43 AM 

2

 

8. Alternative solutions are proposed when needed.

 

answered question

45

 

skipped question

0

 

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

Rating
Average

Response
Count

Choose rating that best matches your experience in previous year.

51.1% (23)

28.9% (13)

15.6% (7)

0.0% (0)

0.0% (0)

4.4% (2)

1.63

45

Comments

0

 

9. Overall, I am pleased with the services provided by the SCILS Consortium Office.

 

answered question

45

 

skipped question

0

 

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

Rating
Average

Response
Count

Choose rating that best matches your experience in previous year.

62.2% (28)

35.6% (16)

2.2% (1)

0.0% (0)

0.0% (0)

0.0% (0)

1.40

45

Please add anything else would like to express about experiences with SCILS Office.

 1.

Mary and Crystal both do an amazing job. We are very lucky to have both of them!

 Mon, 3/30/09 9:39 AM 

 2.

Very thorough and professional, always can be relied upon for straightforward assistance and necessary information.

 Wed, 3/4/09 3:58 PM 

 3.

Mary is very knowledgeable and is eager to assist.

 Mon, 2/9/09 5:30 PM 

 4.

We always receive great customer service from SCILS.

 Mon, 2/9/09 9:52 AM 

 5.

Mary is doing a tremendously great job! ! ! !

 Fri, 2/6/09 12:55 PM 

 6.

Mary's attention to detail and persistence in solving problems is a key factor in the reliable operation of the SIRSI system for the SCILS consortium. She and Crystal do an outstanding job.

 Fri, 2/6/09 12:49 PM 

 7.

I think Mary and Crystal are both excellent communicators. They keep me informed through email about issues/concerns/schedules, etc. and also willingly and courteously answer any questions I may have. I have never encountered the feeling that I was "bothering" them with a question. I think they do a superb job of "answering to" so many people. They have the balance to handle that tight rope. Great job! And thanks so much for EVERYTHING you do!

 Fri, 2/6/09 11:28 AM 

7

 

10. Please tell us about yourself. (Check all that apply)

 

answered question

45

 

skipped question

0

 

Response
Percent

Response
Count

Faculty

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28.9%

13

Staff

http://www.surveymonkey.com/images/t.gif

62.2%

28

Technical services

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20.0%

9

Public services

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51.1%

23

Circulation

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48.9%

22

Serials

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31.1%

14

Acquisitions

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20.0%

9

Cataloging

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28.9%

13

Reserves

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11.1%

5

ILL/PASCAL

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22.2%

10

BI

http://www.surveymonkey.com/images/t.gif

22.2%

10

Small College (Less than 1000 FTE)

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20.0%

9

Medium College (1001-3000 FTE)

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37.8%

17

Large College (Greater than 3001 FTE)

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26.7%

12

Add anything not covered about yourself that you wish to share

1.             (:-)           Mon, 3/30/09 10:20 AM                           

1

 

 

For printable copy of results

 

 SCILS Home Page 


 Email Comments or Questions to Mary Daubenspeck
Copyright © 2004-09 South Carolina Information & Library Services Consortium
Last modified: 04/28/2009

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