1. Calls and emails are answered promptly.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

Rating
Average

Response
Count

Choose rating that best matches your experience in the previous year.

42.1% (16)

42.1% (16)

5.3% (2)

5.3% (2)

0.0% (0)

5.3% (2)

1.72

38

Comments:

1. Agree Tue, 4/15/08 8:59 AM

 2. Mary responds promptly to calls and email. Thu, 4/10/08 8:13 AM

 3. To this point, the response time has been erratic, clearly due to Mary having far too much for one person to handle. I'm glad to see that SCILS finally hired someone to work with her--long overdue. Mon, 3/31/08 1:27 PM

4. I think this is true overall; however, there are times when there's been a lag time for responses. I think it would be good if the question is going to take some some to deal with, that there is a way to let the requester know what the time frame is for response/resolution; what the status it is, where it is in the queue, etc. Mon, 3/31/08 9:38AM

4

2. Help desk issues are answered promptly.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

Rating
Average

Response
Count

Choose rating that best matches your experience in previous year.

28.9% (11)

31.6% (12)

10.5% (4)

2.6% (1)

0.0% (0)

26.3% (10)

1.82

38

Comments:

1. I generally don't submit request for help desk issues. Mon, 4/21/08 11:30 AM

2. Agree Tue, 4/15/08 8:59 AM

3. I have not used the help desk. Thu, 4/10/08 8:13 AM

4. I haven't used this feature. Mon, 3/31/08 9:39 AM

 5. See comment from no. 1 Mon, 3/31/08 9:38 AM

5

3. Routine requests are responded to in a timely manner.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

Rating
Average

Response
Count

Choose rating that best matches your experience in previous year.

44.7% (17)

36.8% (14)

13.2% (5)

0.0% (0)

0.0% (0)

5.3% (2)

1.67

38

Comments:

1. I think Mary has done a great job responding to issues with working directly with a consortium this size. She has a difficult task in trying to communicate with each library but seems to respond as quickly as she can. Mon, 4/21/08 11:30 AM

2. The Systems Manager has gone beyond the call of duty to assist me with cataloging and systems related issues. Wed, 4/16/08 6:05 PM

3. Strongly Agree Tue, 4/15/08 8:59 AM

4. Mary does an excellent job with requests. Thu, 4/10/08 8:13 AM

5. See number 1. Mon, 3/31/08 1:27 PM

5

4. Emergency requests are responded to in a timely manner.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

Rating
Average

Response
Count

Choose rating that best matches your experience in previous year.

57.9% (22)

26.3% (10)

5.3% (2)

0.0% (0)

0.0% (0)

10.5% (4)

1.41

38

Comments:

1. I think she's done a great job with responding to emergency requests! Mon, 4/21/08 11:30 AM

2. The Systems Manager could not be more prompt in responding to emergencies. On one occasion she assisted me with a server problem in-between a connecting flight at an airport. She is highly dedicated to her position and providing support to all of us in the consortium. Wed, 4/16/08 6:05 PM

 3. Strongly Agree Tue, 4/15/08 8:59 AM

 4. I have not submitted an emergency request. Thu, 4/10/08 8:13 AM

4

5. Staff members are knowledgeable and services are performed accurately.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

Rating
Average

Response
Count

Choose rating that best matches your experience in previous year.

65.8% (25)

28.9% (11)

0.0% (0)

0.0% (0)

0.0% (0)

5.3% (2)

1.31

38

Comments:

1. Highly knowledgeable and willingly shares that knowledge. Wed, 4/16/08 6:05 PM

 2. I can't say enough about the knowledge you have...Wonderful...Great...Super! Tue, 4/15/08 9:13 AM

 3. Stongly Agree Tue, 4/15/08 8:59 AM

4. Mary has superior knowledge of the SIRSI system. Thu, 4/10/08 8:13 AM

 5. And if they don't know the answer, they find it! Mon, 3/31/08 5:35 PM

5

6. Staff members are courteous.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

Rating
Average

Response
Count

Choose rating that best matches your experience in previous year.

56.8% (21)

32.4% (12)

5.4% (2)

0.0% (0)

0.0% (0)

5.4% (2)

1.46

37

Comments:

1. Mary is always kind and courteous in responding to requests. Mon, 4/21/08 11:30 AM

2. Strongly Agree Tue, 4/15/08 8:59 AM

3. Always pleasant!!!!! Mon, 3/31/08 5:35 PM

3

7. Solutions and expectations are clearly explained.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

Rating
Average

Response
Count

Choose rating that best matches your experience in previous year.

50.0% (19)

31.6% (12)

13.2% (5)

0.0% (0)

0.0% (0)

5.3% (2)

1.61

38

Comments:

1. Mary is great in providing solutions and expectations as towhat she feels will strengthen the consotium. She has supported our library as we have not had a technical services librarian in almost a year. Staff enjoys working and communicating with her. Mon, 4/21/08 11:30 AM

2. Strongly Agree Tue, 4/15/08 8:59 AM

 3. Follow-up questions are respected and addressed in a professional manner (not in a "put down" kind of way). Mon, 3/31/08 5:35 PM

4. In the past, some of the SCILS issues were left vague, and schools seemed to wing it. The effort to create consortium-wide policies will hopefully address this. Mon, 3/31/08 1:27 PM

 5. I think that the staff is *very* knowledgeable, to the point that when explaining certain things to library personnel (particularly something technically related), they may need to speak more to "their level." Mon, 3/31/08 9:38 AM

5

8. Alternative solutions are proposed when needed.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

Rating
Average

Response
Count

Choose rating that best matches your experience in previous year.

47.4% (18)

39.5% (15)

5.3% (2)

0.0% (0)

0.0% (0)

7.9% (3)

1.54

38

Comments:

1. She has offered alternative solutions in addressing technical issues and has been a great resource in resolving technical issues and providing much needed support. Mon, 4/21/08 11:30 AM

 2. Strongly Agree Tue, 4/15/08 8:59 AM

2

9. Overall, I am pleased with the services provided by the SCILS Consortium Office.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

Rating
Average

Response
Count

Choose rating that best matches your experience in previous year.

60.5% (23)

34.2% (13)

2.6% (1)

0.0% (0)

0.0% (0)

2.6% (1)

1.41

38

Comments:

1. I think that if the consortium should come up with a better pricing system which would benefit the colleges who bear the greatest financial membership fees. I think we need to have some additional technical support staff who could assist Mary in managing many of the technical issues. Hiring the part time LTA is a much needed addition to the SCILS staff. Sharing resources and working cooperatively is a great concept and it is a win, win situation for all libraries. In years to come, it will be extremlely difficult for colleges who pay the larger membership fees, to justify the cost to administration. More thought and improvement on pricing should be formulated now. Mon, 4/21/08 11:30 AM

2. Mary is a pleasure to work with, she is so patient and knowledgeable. I have nothing but good things to say about the SCILS office. Tue, 4/15/08 9:15 AM

 3. Strongly Agree, Well I feel like I'm still in the learning stage in a lot of areas, but enjoying it. There were a lot of new challenges I had to face, things I never did before. But that was good, because I've always liked a challenge. The SCILS members that I have had the opportunity to talk to really have been the best. In informing and helping me in what I needed to know and do. Thanks a bunch for all you do to make these program work. Tue, 4/15/08 8:59 AM

 4. The SCILS staff does an exceptional job! Thanks for being so patient with the "field personnel" in explaining, re-explaining and explaining yet again! It makes all the difference to know that you're in our corner! Training is exceptional. Mon, 3/31/08 5:35 PM

 5. It's amazing to me how the level of professionalism with the way the consortium is run has grown since the current SCILS librarian took over

5

10. Please tell us about yourself. (Check all that apply)

Response
Percent

Response
Count

Faculty

26.3%

10

Staff

68.4%

26

Technical services

18.4%

7

Public services

34.2%

13

Circulation

44.7%

17

Serials

23.7%

9

Acquisitions

15.8%

6

Cataloging

28.9%

11

Reserves

13.2%

5

ILL/PASCAL