Log-in Information: Make sure you are using the correct username and password. This is the same username and password that you use to login to the Portal or D2L. You can test your login by logging onto the Portal -- if that works, then you have the correct username and password. If you cannot log onto the Portal, your username and password are incorrect. Check to make sure that your username is the Web ID that is listed on the back of your student ID card. You can also look up your Web ID and reset your password below:
Firewalls: Firewalls can cause problems accessing databases from off campus. With a firewall running on a particular pc, you generally have to cut the whole thing off or know how to configure the firewall to allow access to specific internet addresses. You may need to turn off your firewall in order to access some of the library databases. Note:: This is particularly a problem if you are at your workplace or another school or institution. Many businesses have firewalls that will prevent you from accessing our databases. You usually will have better luck on your home computer.
Cookies Enabled?: Cookies must be enabled in your browser to access Library databases from off campus.
Use this buttonto see if you have cookies enabled.
How to Enable Browser Cookies
Cookies Enabled is a default setting in both Internet Explorer, Netscape and Firefox. If your cookies are disabled, follow these steps to enable your browser cookies:
Privacy Settings: If your privacy settings are too high, it can block the authentication process needed to allow you to access databases from off campus.
In Internet Explorer try going to Tools -- Internet options -- then clicking the "privacy" tab and lowering the setting (often this will be something you can drag up and down).
Internet Explorer Version 7: IE 7 is more restrictive by nature. If you are using IE 7 try lowering your security
settings if you have problems accessing databases from off campus.
You can also check to see if Integrated Windows Authentication is enabled. To do this select Tools, Internet Options, click the Advanced Tab and scroll to the Security heading. Make sure the Enable Integrated Windows Authentication option is checked.
AOL Users: AOL and other web browsers can affect the authentication process. Try opening Internet Explorer while you are connected to AOL and working through Internet Explorer.
Add On Toolbars: Try removing any "add on" toolbars (like Google and Yahoo). You should be able to right click by the tool bar and uncheck any add on toolbars that may be loaded on your computer.
Vendor agreements require users to be registered patrons of Spartanburg Community College. Registered patrons are SCC students, faculty, staff or community patrons in our three county (Spartanburg, Cherokee or Union) service area.